10 Customer Support Tasks to Delegate to a Remote Team Today
Did you know that 60% of customers say they’ve switched businesses because of a bad customer experience? That’s a big deal and a good reminder of why customer service and support are crucial parts of your business.
Just because a customer has bought your product or service doesn’t mean their journey is over—actually, it’s just beginning. That’s why strong, reliable support can make all the difference.
In this article, we will open your mind to hiring remote teams instead of outsourcing customer service and support to handle your customer support tasks.
Trust us! As remote staffing experts, there are good reasons why it’s a smart move!
Why Let a Remote Team Handle Your Customer Support?
When it comes to customer support, you know reliability and quality are a must. But how do you keep those standards high while managing costs and staying flexible? That’s where remote teams come in.
Support that never sleeps
Your customers aren’t always sticking to a 9-to-5 routine, and your support shouldn’t be limited to those hours, either. In fact, 90% of customers say an immediate response is a must!
With remote teams, we offer continuous service across different time zones, ensuring there's always someone ready to help.
Cut the overhead costs
Hiring and maintaining a local support team can quickly become expensive. Think office space, utilities, equipment, and local salaries.
Remote teams eliminate these overhead costs while delivering the same (if not better) level of service.
Plus, hiring remote staff allows you to tap into cost-effective regions without sacrificing quality. It’s a win-win for your bottom line and your customers!
Increase efficiency with specialized teams
According to Gartner, one of the top customer service best practices is hiring the right talent. That’s where MultiplyMii comes in.
Open your door to specialized Filipino talent who can handle your required tasks with precision. With the help of MultiplyMii, we’ll source and vet customer support professionals who know all about creating the best customer experience.
Flexible and scalable support
Businesses experience busy seasons like holidays or Black Friday, and scaling up (or down) locally can be a challenge. But when it comes to remote teams? It’s a whole different ball game.
Need extra agents for the holiday rush? No problem. Thinking about trying out a new support channel like live chat? Done.
Remote staffing gives your business the flexibility to adapt quickly without the need for long-term local hires.
Access a great talent pool
Whether you need multilingual agents, tech-savvy troubleshooters, or customer-focused problem-solvers, you’ll find the perfect fit for your needs.
And the best part? Remote work attracts top-tier talent who thrive in flexible environments, meaning you’ll have dedicated and motivated team members who are ready to deliver their best.
10 Customer Support Tasks to Delegate to a Remote Experts
Delegating customer support tasks to remote experts is a smart move for any business aiming to scale efficiently, improve service quality, and free up internal resources.
Here’s a closer look at key tasks to delegate and the roles that can handle them:
Responding to Customer Inquiries
Prompt responses to customer questions set the tone for satisfaction and loyalty. Customers value quick and accurate solutions to their general inquiries.
Tasks to Delegate:
- Answering product-related questions
- Providing account or billing information
- Responding to inquiries via email, phone, or chat
Roles That Can Handle This:
- Customer Support Representative
- Email Support Specialist
Troubleshooting Technical Issues
Customers rely on your team to help resolve technical problems swiftly, ensuring a smooth experience with your product or service.
Tasks to Delegate:
- Diagnosing and solving software or hardware issues
- Assisting with account setup or product configuration
- Walking customers through troubleshooting steps
Roles That Can Handle This:
Processing Returns and Exchanges
Simplifying returns builds trust and keeps customers coming back. Delegating this task ensures a seamless process for both parties.
Tasks to Delegate:
- Approving or rejecting return requests
- Coordinating with logistics teams for pickups
- Managing refunds or replacement items
Roles That Can Handle This:
Managing FAQs and Knowledge Base
Keeping your knowledge base up-to-date helps customers solve problems independently, reducing support queries.
Tasks to Delegate:
- Writing and updating FAQs
- Creating product manuals or how-to guides
- Organizing content for easy navigation
Roles That Can Handle This:
Handling Customer Complaints
Addressing complaints professionally and empathetically prevents churn and strengthens relationships.
Tasks to Delegate:
- Listening to customer grievances
- Offering solutions or compensation
- Following up to ensure satisfaction
Roles That Can Handle This:
Monitoring Social Media
Social platforms are where customers voice their opinions and seek help. Real-time monitoring keeps your brand image intact.
Tasks to Delegate:
- Responding to comments and direct messages
- Addressing negative reviews or feedback
- Identifying trends in customer behavior
Roles That Can Handle This:
Order Tracking and Updates
Customers appreciate transparency and regular updates about their purchases. Delegating this ensures a smooth post-purchase experience.
Tasks to Delegate:
- Providing real-time shipment updates
- Resolving tracking issues
- Notifying customers of delays
Roles That Can Handle This:
- Order Fulfillment Assistant
- Logistics Coordinator
- Tracking Support Agent
Managing Live Chat
Live chat is one of the fastest-growing support channels, offering real-time assistance and enhancing customer satisfaction.
Tasks to Delegate:
- Answering general questions in real time
- Escalating complex queries to the right team
- Collecting customer feedback during interactions
Roles That Can Handle This:
- Live Chat Agent
- Multichannel Support Representative
Providing Product Information
Educating customers about your products helps them make informed purchasing decisions and boosts confidence in your brand.
Tasks to Delegate:
- Explaining product features and benefits
- Recommending suitable options based on customer needs
- Sharing details on warranties and guarantees
Roles That Can Handle This:
Upselling and Cross-Selling
Suggesting relevant products or upgrades increases revenue and enhances customer satisfaction when done tactfully.
Tasks to Delegate:
- Recommending complementary products
- Highlighting discounts or promotions
- Identifying opportunities for upgrades
Roles That Can Handle This:
Fuel Your Business Success with the Power of Remote Customer Support Experts
Ready to start creating a better customer experience?
At MultiplyMii, we’re here to make it happen!
With our expertise in remote staffing, we help you find and vet the perfect candidates for your customer support team, and assist with the onboarding process.
We've already helped over 250 satisfied clients, and we’re excited to help you achieve the same success—all while saving on costs without compromising on quality.
Curious about how remote staffing works compared to customer support outsourcing services?
Book a call with our team today to discuss!
