IT Help Desk Technician

An IT Help Desk Technician is a professional responsible for providing technical support and assistance to an organization's clients or employees. They ensure the smooth operation of computer systems, software, and hardware by troubleshooting issues, performing installations, and maintaining IT infrastructure.

IT Help Desk Technicians respond to support tickets, troubleshoot technical issues, install and configure hardware and software, and perform system updates. 

In addition to these priorities, they also set up user accounts, monitor network performance, and ensure security measures are in place. 

Lastly, they should be well-versed in creating or documenting IT processes, providing technical training, and offering on-call support when needed.

Are you passionate about solving technical problems and helping others?

Join our dynamic team as an IT Help Desk Technician and be the go-to expert for technical support, ensuring our clients' systems run smoothly and efficiently!

In this vital role, you will respond to support tickets, troubleshoot issues, and perform installations and maintenance. Your proactive approach and excellent customer service skills will help reduce system downtime and enhance user satisfaction.

Collaborate with team members to improve our IT infrastructure, document procedures, and provide technical training to end-users. If you are ready to advance your career in a fast-paced environment and make a significant impact, this is the opportunity for you!

• Respond to IT support tickets and inquiries in a timely manner.
• Troubleshoot technical issues and determine appropriate solutions.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Set up user accounts and passwords as per company guidelines.
• Perform regular system updates and upgrades.
• Monitor network performance and ensure security measures are in place.
• Collaborate with team members to improve overall IT infrastructure.
• Document IT processes, procedures, and system configurations.
• Conduct regular audits of systems to ensure compliance with company policies.
• Offer technical training and support to end-users.
• Maintain accurate records of IT assets and inventory.
• Provide on-call IT support outside of regular business hours when necessary.
• Keep abreast of industry trends and technological developments.
• Assist with IT projects as assigned.
• Ensure a high level of customer satisfaction through excellent service delivery.

• Achieve a high success rate for IT support tickets.
• Reduce system downtime through proactive maintenance.
• Increase user satisfaction ratings significantly.
• Ensure compliance with company IT policies and procedures.
• Complete IT projects on time and within budget.
• Conduct security audits with minimal vulnerabilities identified.
• Improve response time to user inquiries.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in a technical support role.
• Proficiency in Windows and macOS operating systems.
• Knowledge of networking, VPNs, and firewall systems.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work well in a team and independently.
• Industry certifications such as CompTIA A+ or Microsoft Certified IT Professional are a plus.
• Strong attention to detail and organizational skills.
• Flexible schedule to accommodate occasional after-hours support requests.