KPIs vary depending on the role of your hired remote eCommerce team member. Below are the usual metrics you should look into to gauge their performance and overall productivity:
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Conversion Rate: Track the percentage of website visitors who purchase.
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Sales Revenue: Measure the total income generated through eCommerce sales.
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Customer Acquisition Cost (CAC): Calculate the cost to acquire a new customer.
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Customer Lifetime Value (CLV): Evaluate the long-term value of a customer to your business.
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Website Traffic: Monitor the number of visitors to your eCommerce site.
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Average Order Value (AOV): Determine the average value of each order.
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Cart Abandonment Rate: Assess the rate customers abandon their shopping carts.
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Return on Investment (ROI): Analyze the profitability of marketing campaigns.
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Inventory Turnover Rate: Measure how quickly inventory is sold and replenished.
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Customer Satisfaction Score (CSAT): Gauge customer satisfaction with your eCommerce service.
These indicators provide insights into the effectiveness and efficiency of remote eCommerce staff in driving business success. To know more about your remote team member's specific accountabilities and responsibilities, browse our
Job Description Repository.