Reverse Logistics Specialist

A Reverse Logistics Specialist handles the backward flow of goods in the supply chain, which includes returns, repairs, maintenance, and recycling or disposal of products. 

They are integral to industries where returns or product failures are common, such as retail, e-commerce, and manufacturing. 

Effective reverse logistics management helps companies save costs, improve customer satisfaction, and minimize environmental impact.

Reverse Logistics Specialists manage product returns, including inspecting returned items, determining their condition, and deciding whether they should be restocked, repaired, recycled, or disposed of. 

They work closely with customer service teams to process refunds or replacements for customers. They may also manage the repair process for defective products and coordinate with recycling programs or waste disposal units. 

Additionally, they analyze return patterns to provide insights that can help reduce return rates and enhance product quality.

We are searching for a highly organized and detail-oriented professional to join us as a Reverse Logistics Specialist!

As a critical member of our team, you will be responsible for managing the efficient flow of products in the reverse logistics process. 

Maximize your expertise in returns management, warranty processes, and inventory control to streamline operations and maximize value recovery.

From coordinating product returns to evaluating refurbishment opportunities and managing disposal processes, your skills will contribute to minimizing costs and maximizing customer satisfaction.

• Oversee and coordinate reverse logistics operations for customer returns, including product inspection, testing, and disposition.
• Analyze and identify trends in customer returns to identify potential issues and implement corrective actions.
• Develop and implement returns management policies and procedures to improve efficiency and customer satisfaction.
• Monitor and ensure compliance with regulatory requirements related to reverse logistics.
• Manage relationships with shippers, vendors, and service providers to negotiate cost-effective solutions and improve service quality.
• Lead projects and initiatives to optimize reverse logistics processes and reduce costs.
• Generate management reports on reverse logistics activities, including return rates, turnaround time, and cost analysis.
• Maintain technical proficiency with relevant software and technology used in reverse logistics operations.
• Stay updated on industry trends, regulations, and best practices in reverse logistics.

• Achieve cost savings targets through efficient reverse logistics operations.
• Improve customer satisfaction by addressing return issues promptly and effectively.
• Optimize reverse logistics processes to reduce turnaround time and minimize costs.
• Ensure compliance with regulatory requirements and customer policies.
• Enhance overall efficiency and effectiveness of the reverse logistics function.

• Bachelor's degree in supply chain management, logistics, business, or a related field.
• Minimum of 5 years of experience in reverse logistics management or a similar role.
• In-depth knowledge of reverse logistics processes, flows, and techniques.
• Proven track record of meeting cost-efficiency targets in reverse logistics operations.
• Strong problem-solving and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and technologies used in reverse logistics.
• Familiarity with applicable regulations and industry best practices.