How a financial services company increased employee retention by 14.9% through offering remote upskilling opportunities
What does the client do?
Model Citizn is an authority in building robust and efficient financial models for many corporate, government, and semi-government institutions.
What was the client’s most pressing issue?
The company realized that stepping back and strengthening its teams are critical to scaling during COVID-19. However, the client had a limited capacity to cultivate a winning culture. They needed someone to bridge the gap between C-level executives and employees, so MultiplyMii recommended hiring a remote Executive Assistant.
Who was hired, and what was their role?
Model Citizn hired Grace* in 2021 as an Executive Assistant. She now works for the client full-time.
*Name of the candidate is altered for privacy purposes.
How did the hired employee contribute to the client’s business?
The client thought that EAs were just in-charge of taking calls, answering email queries, and managing his schedule – these are all proven false by his hired remote employee.
Grace practices accountability and has superb ideas. She is a team player concerned with pushing the business to go further.
How do our services help the client?
Aside from onboarding a reliable support for the client, our services have embedded the following practices into their process, strengthening company culture more:
Daily, Weekly, & Monthly Check-ins
We help facilitate Performance Reviews and connect with our clients consistently. These check-ins allow managers and team members to discuss goals, performance, and deadlines. It’s also an excellent time for realigning priorities and ensuring the team is on track and functioning at its best.
Upskilling Opportunities Through Wolfpack Sessions
We offer upskilling programs for our client’s team. We invite industry thought-leaders to train them so that the learning curve never flattens. This initiative increases employee retention rate, helping our clients keep highly-coveted employees.
What does the client’s company look like now?
This engagement has enabled MultiplyMii and Model Citizn to grow together. With MultiplyMii’s continuous support, Rubin shares that they now feel like a “proper company” with a great structure, fast and efficient processes, and better employee training opportunities.
Company-Wide Meetings Made Fun & Interactive
Employees no longer feel compelled to participate because they’re required to. This time, they show up because 1) they have developed a genuine curiosity about the company and 2) because meetings are made fun and insightful.
14.9% Lower Turnover Rate
Our collaboration has created a system, guiding Rubin to get in touch with his employees and discuss performance. With this, his team is more empowered and inspired to do better, resulting in higher employee retention.
Open, Systematized, and Empathetic Culture
We shared communication systems and introduced best management practices to help managers create a safe space where everyone can easily collaborate. Rubin shares that MultiplyMii has given him the confidence to openly discuss the company’s achievements, finances, and even blockages.
Lance Rubin
Financial Services
Melbourne, Australia
February 24, 2021
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