Sales Assistant (eCommerce)

A Sales Assistant plays a key role in driving eCommerce success by supporting online sales operations. They ensure every customer interaction is smooth, orders are processed accurately, and products are managed efficiently across digital platforms. 

By keeping operations seamless, this role helps deliver a positive shopping experience while contributing directly to sales growth and customer satisfaction.

Sales Assistants oversee the day-to-day operations of online sales, ensuring orders are processed accurately, customer inquiries are handled promptly, and inventory is up to date. They work closely with marketing, logistics, and product teams to keep operations running smoothly and deliver a seamless shopping experience. 

This role demands attention to detail, strong problem-solving skills, and the ability to multitask in a fast-paced, dynamic digital retail environment.

Step into a role where every day is fast-paced, engaging, and full of impact! 

Join our team as our Sales Assistant and be at the center of our eCommerce operations!

In this role, you’ll manage orders, resolve customer inquiries, update inventory, and collaborate with multiple teams to keep sales running smoothly. Your attention to detail, problem-solving skills, and ability to juggle tasks will ensure that every customer enjoys a seamless shopping experience. 

Your work won’t just keep operations running. It will directly contribute to revenue growth, customer satisfaction, and the success of our online store! 

If you thrive in a fast-paced digital environment and love making a tangible impact, this is the role for you.

• Process online orders accurately and efficiently.
• Respond promptly to customer inquiries via email, chat, or social media.
• Assist with product listings, pricing updates, and inventory management.
• Coordinate with logistics and warehouse teams for timely delivery.
• Support promotional campaigns and special sales events.
• Handle returns, exchanges, and refund processes.
• Maintain accurate sales records and documentation.
• Assist with tracking KPIs and sales performance metrics.
• Collaborate with marketing and product teams to optimize listings.
• Provide excellent customer service to enhance satisfaction and retention.
• Identify and escalate issues to management when necessary.
• Ensure compliance with company policies and procedures.
• Support content updates on the eCommerce platform.
• Assist in monitoring competitor products and pricing.
• Help implement process improvements to enhance sales efficiency.

• Improved order processing accuracy and speed.
• Enhanced customer satisfaction through timely support.
• Supported revenue growth through efficient sales operations.
• Contributed to smooth coordination across eCommerce, marketing, and logistics.
• Maintained accurate records, reducing operational errors.

• Bachelor’s degree in Business Administration, Marketing, or equivalent.
• Experience in eCommerce sales or online retail operations.
• Basic understanding of eCommerce platforms (Shopify, Amazon, WooCommerce, etc.).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office, Google Workspace, or similar tools.
• Basic knowledge of inventory management principles.
• Problem-solving mindset with a proactive attitude.