Patient Registration Clerk

A Patient Registration Clerk in healthcare is responsible for greeting patients, collecting their personal information, and completing all necessary paperwork for appointments or hospital admissions. They help create a smooth check-in process for patients.

Patient Registration Clerks gather important details like insurance information, medical history, and contact details, verify these records' accuracy, and may assist with scheduling appointments or answering patient inquiries. 

It is part of a Patient Registration Clerk’s job description to ensure that patient data is properly organized and ready for the healthcare provider.

Be the welcoming face that ensures a smooth start to every patient's healthcare journey!

Join us as a Patient Registration Clerk, where you'll play a crucial role in creating a positive first impression for our patients while ensuring their information is accurate and complete. You’ll lead the registration process, coordinating patient data entry, insurance verification, and appointment scheduling with efficiency and care.

Taking charge of front-line operations, you’ll work closely with healthcare professionals to ensure every patient is prepared for their visit. You’ll manage patient flow and maintain organized records, which is essential in providing exceptional healthcare service.

• Greet and register patients in a professional and friendly manner.
• Verify patient information and insurance coverage.
• Collect co-payments and payments for services.
• Schedule appointments and assist with patient inquiries.
• Update and maintain patient records promptly.
• Ensure all necessary consent forms are completed and filed appropriately.
• Coordinate with other healthcare professionals to ensure a smooth registration process.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Resolve any registration-related issues or discrepancies.
• Provide patients with relevant information regarding their appointments and procedures.
• Support and assist patients with any required forms or documentation.
• Collaborate with the billing department to ensure accurate billing and coding.
• Assist with administrative tasks as needed.
• Participate in training programs and meetings to stay updated on procedures and policies.
• Uphold the organization's standards of customer service excellence.

• Improved patient satisfaction scores by X% within the first six months.
• Reduced patient registration time by X% through process improvements.
• Achieved a registration accuracy rate of X% or above.
• Minimized registration errors and discrepancies to less than X%.
• Increased patient retention rates through personalized customer service approaches.
• Streamlined registration processes to enhance efficiency and productivity.
• Ensured timely submission of patient records and documentation.

• High school diploma or equivalent; associate's degree in healthcare administration is a plus.
• Proven experience as a registration clerk or in a similar role within the healthcare industry.
• Knowledge of medical terminology and insurance procedures.
• Strong computer skills and proficiency with healthcare management systems.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Customer service-oriented with a professional and empathetic demeanor.
• Familiarity with HIPAA regulations and patient confidentiality protocols.
• Willingness to work flexible hours, including evenings and weekends when necessary.