Offshore Account Specialist

An Offshore Account Specialist is dedicated to managing and nurturing relationships with international clients. This role is vital for companies with a global client base, requiring a nuanced understanding of different cultures, business practices, and time zones. 

These professionals act as the primary point of contact for these clients, coordinating between various departments within the agency to deliver consistent and high-quality service. Their expertise in international business relations is essential for maintaining client satisfaction and fostering long-term partnerships.

Offshore Account Specialists understand clients' needs and expectations, ensuring that projects meet these requirements. They manage any challenges that arise due to the international nature of the account. 

They are also crucial in strategic planning, offering insights into global market trends and client preferences, which can influence the agency's approach to international business. They help the company strengthen its global presence and reputation by facilitating smooth operations and excellent service.

Our company is searching for a seasoned professional with a knack for managing offshore accounts and fostering seamless communication with international clients. 

In this pivotal role, you'll be at the forefront of managing offshore accounts, ensuring impeccable service delivery, and maintaining strong client relationships across international borders. 

You will navigate the intricacies of offshore operations, facilitating precise and effective communication between our agency and clients abroad. You'll be the go-to person for addressing client inquiries, coordinating project timelines, and ensuring that offshore accounts receive exceptional service. 

If you're ready to bridge global connections, uphold service standards, and contribute to our agency's success on an international scale, apply now!

• Manage offshore accounts and act as the primary point of contact for international clients.
• Develop and maintain strong relationships with offshore clients to ensure client satisfaction and retention.
• Collaborate with the sales and marketing teams to create customized strategies for offshore accounts and optimize client success.
• Coordinate with internal departments to meet clients' needs and resolve issues promptly and professionally.
• Monitor offshore accounts, track performance metrics, and provide regular performance reports to clients.
• Conduct regular account reviews and propose strategies for account growth and expansion.
• Act as a bridge between the offshore clients and our internal teams to ensure smooth project delivery and execution.
• Implement effective account management practices to maximize client retention and encourage upselling opportunities.
• Ensure compliance with international regulations and standards relevant to offshore accounts.
• Collaborate with the finance department to manage billing and invoicing for offshore clients.
• Proactively identify potential risks or challenges in offshore account management and provide proactive solutions.
• Continuously seek ways to improve offshore account management processes and contribute to the overall enhancement of client experience.
• Represent the company at international events and conferences to strengthen relationships with offshore clients.
• Stay updated on international market trends and emerging opportunities that may benefit our offshore clients.

• Maintain a client retention rate of at least 90% for offshore accounts.
• Increase offshore account revenue by 15% annually through proactive account management and upselling opportunities.
• Achieve a customer satisfaction score of 95% or higher from offshore clients based on regular feedback and surveys.
• Develop and implement at least two new strategies per quarter to improve offshore account management and client success.
• Generate comprehensive monthly performance reports for offshore clients, highlighting key achievements and opportunities.
• Ensure all offshore accounts comply with relevant international regulations and standards.
• Successfully resolve 100% of escalated issues from offshore clients within the agreed timelines.
• Actively enhance the offshore account management process, resulting in measurable client satisfaction and retention improvements.

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience in offshore account management, preferably in digital marketing or advertising.
• Familiarity with international business practices and regulations related to offshore accounts.
• Proficiency in using CRM software and other relevant account management and reporting tools.
• Willingness to occasionally travel internationally to meet with offshore clients and attend industry events.
• Excellent communication skills with fluency in English and preferably one or more additional languages.
• Strong interpersonal skills and the ability to build and maintain relationships with international clients.
• Customer service skills with a focus on delivering exceptional client experiences.
• Ability to manage multiple tasks and clients simultaneously while maintaining high attention to detail.
• Problem-solving ability with a proactive and strategic mindset.