Medical Call Center Representative

A Medical Call Center Representative is the first line of communication between a healthcare facility and its patients. 

These individuals have a thorough understanding of the healthcare services offered by their organization, as well as excellent communication and customer service skills. 

They work in a call center environment, handling incoming patient calls, scheduling appointments, and addressing queries.

Medical Call Center Representatives are pivotal in providing superior customer service to patients. 

They answer incoming calls, manage multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel. 

They may also handle outbound calls, such as appointment reminders or follow-ups. Ensuring patient satisfaction and maintaining a high level of professionalism are critical components of this role.

Calling all customer service professionals with a passion for healthcare! 

Join us as a Medical Call Center Representative and be our patients' first point of contact. 

Utilize your exceptional communication skills, empathy, and medical knowledge to provide outstanding customer service and support. 

From answering inquiries to scheduling appointments and providing accurate healthcare information, your skills will ensure a positive patient experience. 

Be part of a dynamic team where your dedication to compassionate care and excellent service significantly impacts our patients' well-being.

• Receive and respond to customer inquiries through phone, email, or other communication channels.
• Provide accurate and relevant information to customers regarding medical products, services, billing, and technical support.
• Maintain customer records and update them accurately in the system.
• Resolve customer complaints and concerns in a timely and professional manner.
• Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.
• Use problem-solving skills to troubleshoot customer issues and provide effective solutions.
• Collaborate with other team members and departments to address complex customer inquiries.
• Stay updated with product information, medical terminology, and industry regulations.
• Utilize call center software and other technologies to handle customer interactions efficiently.
• Multitask and prioritize customer service requests to meet established service level agreements.

• Positive customer experiences and high satisfaction ratings.
• Timely and accurate resolution of customer inquiries and issues.
• Effective communication and rapport-building with customers.
• Efficient handling of customer calls and inquiries.
• Maintained and updated customer records with accuracy.
• Continuous improvement in customer service and performance metrics.

• High school diploma or equivalent.
• Minimum of 2 years of experience in a customer service role, preferably in a call center or healthcare environment.
• Excellent verbal and written communication skills.
• Proficient in computer applications and ability to learn and navigate call center software.
• Familiarity with medical terminology and ability to understand and explain medical concepts to customers.
• Strong problem-solving and critical-thinking skills.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays.