Head of eCommerce

The Head of eCommerce is a strategic leader responsible for driving the growth and development of an organization’s online sales and digital presence. 

This role involves overseeing all aspects of the eCommerce business, from strategy formulation to execution. These professionals ensure that online operations contribute significantly to the company’s success.

The Head of eCommerce develops and implements comprehensive strategies to enhance online sales, customer engagement, and profitability. 

This position manages end-to-end online operations, including digital marketing, product merchandising, website optimization, and customer service. 

By analyzing sales data and market trends, the Head of eCommerce tailors approaches to improve the customer shopping experience and drives innovation across digital platforms.

Are you a visionary leader who’s passionate about digital commerce and customer engagement?

Join our company as the Head of eCommerce and spearhead our efforts to expand our online presence and sales!

Your insight and leadership will shape our eCommerce strategy, enhance user experiences, and drive substantial growth in our digital channels.

Think you’ve got the skills and knowledge to excel in this position? Apply now!

• Develop and execute innovative eCommerce strategies to increase online sales and profitability.
• Manage the end-to-end operations, including website management, product merchandising, and digital marketing campaigns.
• Analyze and interpret sales data and customer insights to optimize online performance and enhance user experience.
• Lead cross-functional teams to drive eCommerce projects, ensuring timely delivery and alignment with business objectives.
• Implement and monitor KPIs, regularly reporting on performance metrics and identifying opportunities for improvement.
• Oversee online customer service, ensuring prompt and effective resolution of any eCommerce-related issues or inquiries.
• Collaborate with the marketing team to integrate eCommerce initiatives into broader marketing campaigns and promotional activities.
• Work closely with IT and web development teams to ensure a seamless online shopping experience for customers.
• Manage relationships with external vendors and partners to enhance platform capabilities and drive business success.
• Develop and manage the eCommerce budget, ensuring cost-effective strategies and resource allocation.
• Implement best practices in security and data privacy to protect customer information and maintain trust.
• Identify opportunities for international expansion and develop strategies to scale eCommerce operations across different markets.
• Stay abreast of industry trends and competitor activities to identify opportunities for growth and innovation.
• Continuously evaluate and optimize the online product assortment to align with customer preferences and market demand.
• Drive a culture of innovation and continuous improvement within the eCommerce team to foster creativity and agility in responding to market changes.

• Increase online sales revenue by 20% within the first year of employment.
• Improve website conversion rate by 15% through enhanced user experience and optimized product offerings.
• Achieve a customer satisfaction rating of 90% or above on eCommerce platforms.
• Reduce cart abandonment rate by 10% through targeted marketing and improved checkout processes.
• Enhance website SEO performance and achieve a 20% increase in organic traffic within six months.
• Implement a customer loyalty program that boosts repeat purchase rates by 25% in the first year.

• Bachelor's degree in Marketing, Business, or a related field; MBA is a plus.
• Proven experience in a senior eCommerce management role, preferably in retail.
• Experience managing eCommerce budgets and P&L responsibilities.
• Strong understanding of eCommerce platforms, online marketing strategies, and web analytics tools.
• In-depth knowledge of eCommerce trends, technologies, and best practices.
• Demonstrated ability to lead and inspire cross-functional teams in a fast-paced environment.
• Proficiency in data analysis and interpretation to drive strategic decision-making.
• Excellent communication skills with the ability to effectively liaise with internal and external stakeholders.
• Strong project management skills with a track record of successful eCommerce project delivery.
• Ability to multitask, prioritize workload, and adapt to changing business requirements.