Front Desk Coordinator

A Front Desk Coordinator in healthcare is the first point of contact for patients at a clinic, hospital, or medical office. They manage the front desk area, welcoming patients, answering phone calls, and ensuring a smooth check-in and check-out process.

Front Desk Coordinators have job responsibilities that include scheduling appointments, verifying patient information, managing medical records, handling billing inquiries, and directing patients to the proper departments. 

They also ensure the front desk runs efficiently to create a positive patient and healthcare provider experience.

Lead the way in creating a welcoming and efficient environment for our patients as a Front Desk Coordinator!

In this role, you’ll be at the forefront of patient care. It is part of your duty to ensure that every interaction at the front desk reflects our commitment to exceptional service. You’ll also manage daily operations, from scheduling appointments to maintaining patient records, all while leading a team to deliver seamless and efficient support to patients and healthcare professionals.

As the key leader of our front desk operations, you'll drive the patient experience, setting high standards for service and communication. Collaborating with medical staff and administration, you'll optimize workflows, resolve issues promptly, and ensure our front desk remains organized and responsive to the needs of everyone who walks through our doors!

• Greet and assist patients and visitors in a courteous and professional manner
• Answer and direct phone calls to the appropriate staff members
• Schedule appointments and maintain organized appointment calendars
• Verify insurance information and collect co-pays or fees
• Maintain cleanliness and organization of the front desk area
• Assist with patient registration and intake procedures
• Coordinate with medical staff to ensure seamless patient flow
• Respond to inquiries and provide accurate information about our services
• Handle patient inquiries and complaints effectively and escalate when necessary
• Process and file medical records and other documentation
• Monitor office supplies and place orders as needed
• Collaborate with the healthcare team to optimize patient care
• Assist in billing and coding processes
• Follow privacy regulations and maintain patient confidentiality at all times
• Perform other administrative tasks as assigned

• Increased patient satisfaction scores by X% within the first six months
• Reduced patient wait times by X minutes on average
• Achieved X% decrease in billing errors
• Maintained a patient retention rate of X%
• Improved front office efficiency by X% through streamlined processes
• Ensured all patient records were accurately maintained and updated
• Consistently met or exceeded daily appointment scheduling targets

• High school diploma or equivalent; associate degree preferred
• Proven experience in a front desk or customer service role, preferably in a healthcare setting
• Knowledge of medical terminology, insurance procedures, and billing processes
• Proficiency in using electronic health records (EHR) and scheduling software
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy in handling patient information
• Knowledge of HIPAA regulations and patient privacy laws
• Strong organizational and time management skills
• Ability to work effectively both independently and as part of a team