Engagement Manager

An Engagement Manager ensures effective communication and collaboration between a company and its clients. They oversee the relationship lifecycle, from initial contact to ongoing support. 

This role typically involves being clients' primary point of contact, understanding their needs, and strategizing how to meet them through the company's products or services. 

Engagement Managers often advocate for the client within their organization, ensuring that promises made during the sales process are delivered and maintaining high levels of client satisfaction.

Engagement Managers facilitate smooth client interactions and successful project outcomes. They coordinate with internal teams such as sales, project management, and customer support to understand and meet client expectations. This involves creating and executing project plans, managing timelines, and overseeing the delivery of services or products according to agreed-upon terms. 

They also monitor project progress, identify potential issues, and proactively resolve them to maintain strong client relationships. Engagement Managers may analyze client feedback to improve future engagements and contribute to client accounts' overall growth and retention.

Is fostering strong client relationships and ensuring exceptional service delivery your strong suit? We have an amazing opportunity for you!

Join our team as an Engagement Manager!

In this pivotal role, you'll serve as the primary liaison between our organization and our valued clients, advocating for their needs and ensuring their satisfaction at every touchpoint.

Your responsibilities will include orchestrating seamless project execution and maintaining clear communication channels with clients to thoroughly understand their goals and expectations.

Drawing on your strategic understanding and problem-solving skills, you'll collaborate closely with internal teams to devise tailored solutions that meet client objectives and drive mutual success.

With a keen focus on client retention and growth, you'll proactively identify opportunities to enhance our services, anticipate challenges, and deliver proactive solutions that strengthen our partnerships.

• Develop and maintain strong client relationships
• Collaborate with the sales team to identify and pursue new business opportunities
• Identify opportunities for upselling and cross-selling services to existing clients
• Lead project kick-off meetings and guide throughout the project lifecycle
• Conduct regular client check-ins to ensure ongoing satisfaction and gather feedback
• Act as a liaison between clients and internal teams to facilitate effective communication
• Coordinate with internal teams to ensure project delivery meets client expectations
• Monitor project progress and address any issues that may arise
• Analyze client feedback and implement improvements to enhance customer satisfaction
• Create and deliver engaging presentations to clients
• Prepare and present regular progress reports to clients and internal stakeholders
• Develop strategic plans to achieve client retention and growth targets
• Foster a positive team environment that encourages collaboration and innovation
• Continuously seek ways to improve client engagement processes and outcomes
• Stay up-to-date on industry trends and best practices in client engagement

• Achieved a significant increase in client retention rates over the first year.
• Successfully boosted cross-selling revenue from existing clients.
• Ensured all projects were delivered on time and within budget.
• Maintained consistently high client satisfaction ratings.
• Generated multiple new business leads per quarter.
• Implemented improvements resulting in enhanced client feedback scores.
• Drove an increase in referral business from satisfied clients.

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience in a client-facing role, preferably in an agency setting
• Ability to build rapport and trust with clients
• Strong communication and presentation skills
• Excellent project management and organizational abilities
• Demonstrated sales and negotiation skills
• Strategic thinker with a results-driven approach
• Analytical mindset with a focus on data-driven decision-making
• Proficiency in CRM software and project management tools
• Team player attitude with the ability to collaborate effectively with cross-functional teams