eCommerce Specialist

An eCommerce Specialist is a professional who focuses on a business's online sales operations and strategies. They are involved in the execution and analysis of online marketing initiatives, product listing optimization, website management, and customer relationship management. 

To excel in this role, an eCommerce Specialist must possess a comprehensive understanding of the latest eCommerce tools and trends, a solid foundation in digital marketing principles, and a knack for problem-solving.

‍

eCommerce Specialists are responsible for a range of tasks that collectively aim to enhance the online shopping experience for customers, drive web traffic, and increase sales. 

They develop and implement effective strategies tailored to boost eCommerce sales. They constantly monitor website performance and customer data, allowing them to make informed decisions and adjustments. They are also tasked with creating and optimizing product listings for accuracy and consistency.

‍

Are you an eCommerce enthusiast with a passion for driving online success? 

Join us as an eCommerce Specialist and leverage your expertise to optimize our digital presence, boost conversions, and enhance customer satisfaction!

The ideal candidate must possess excellent problem-solving skills, strong communication and organizational abilities, and the ability to work independently and collaboratively. 

If you are comfortable with technology and have a solid understanding of the latest eCommerce tools and trends, then this opportunity is for you!

‍

• Develop and implement effective strategies to generate eCommerce sales, including identifying target audiences, conducting market research, and creating compelling campaigns.
• Monitor and analyze website performance and customer data using tools such as Google Analytics, identifying opportunities for improvement and optimization.
• Create and optimize product listings, ensuring accuracy, consistency, and keyword optimization to enhance discoverability and conversion rates.
• Develop and execute marketing campaigns to drive targeted website traffic and increase conversions.
• Manage and update website content, design, and features, collaborating with the design and development teams to ensure a seamless user experience.
• Monitor competitor activity, pricing, and trends to identify opportunities and make informed business decisions.
• Analyze customer feedback and conduct user testing to identify areas for improvement in website usability, customer journey, and overall user experience.
• Develop and maintain relationships with vendors and suppliers.
• Troubleshoot and resolve customer inquiries promptly and professionally.
• Utilize customer service software to maintain customer accounts and provide personalized assistance and support.
• Stay up-to-date with industry trends, emerging technologies, and best practices in eCommerce, and recommend innovative strategies and tools to enhance business performance.

‍

• Increased website traffic resulting from effective marketing campaigns and search engine optimization efforts.
• Increased eCommerce sales through improved product listings, website performance, and customer experience.
• Improved customer satisfaction and loyalty due to exceptional customer service and personalized assistance.
• Enhanced website performance, user experience, and conversion rates through continuous monitoring and optimization efforts.

‍

• Bachelor's degree in Marketing, Business, or a related field.
• Proven work experience in eCommerce or a related field, demonstrating a track record of success in driving online sales.
• Proficiency in CRM software, Google Analytics, and other eCommerce tools to analyze data and inform decision-making.
• Strong understanding of web design, website architecture, and SEO principles to optimize website performance and visibility.
• Excellent communication skills, both written and verbal, with the ability to effectively convey ideas and collaborate with cross-functional teams.
• Ability to prioritize tasks and deliver results in a fast-paced and dynamic environment.

‍