eCommerce Operations Director

An eCommerce Operations Director is a senior-level professional responsible for overseeing and managing the day-to-day operations of an online retail business. They ensure that the eCommerce platform runs smoothly and efficiently, aiming to deliver a seamless shopping experience for customers. 

This role combines strategic planning with hands-on management to drive the success of the online store.

An eCommerce Operations Director handles a range of important duties. They develop and implement strategies to optimize the online shopping experience, which includes improving website functionality and user experience. They manage the logistics of product inventory, ensuring that stock levels are adequate and that orders are processed accurately and timely.

They also oversee the coordination between different departments such as marketing, customer service, and IT to ensure that all aspects of the eCommerce operation are aligned and functioning well. Additionally, they may lead a team of eCommerce professionals, providing guidance and support to help them achieve their goals.

Join us as an eCommerce Operations Director, where you’ll be the mastermind behind our online store’s seamless performance and strategic growth!

You'll orchestrate the day-to-day operations of our eCommerce platform, ensuring a flawless shopping experience for our customers. You'll also tackle everything from optimizing website functionality to managing inventory and streamlining order fulfillment.

As the driving force of our eCommerce success, you'll blend strategic vision with practical execution. You'll leverage your expertise to refine operational processes, analyze performance metrics, and guide your team toward achieving our business goals.

• Develop and implement strategies to streamline eCommerce operations and enhance customer experience.
• Oversee the day-to-day operations of the eCommerce platform, including order processing, inventory management, and logistics.
• Monitor key performance indicators (KPIs) and analyze data to identify areas for improvement and opportunity.
• Collaborate with cross-functional teams to drive continuous improvement in site performance, product merchandising, and pricing strategies.
• Implement and optimize digital marketing strategies to maximize online visibility and drive traffic to the eCommerce platform.
• Drive initiatives for expanding the online product assortment and enhancing product content to drive sales and conversions.
• Analyze market trends and consumer behaviors to proactively adapt strategies and capitalize on emerging opportunities.
• Manage budgets and financial performance related to eCommerce operations, ensuring profitability and cost-effectiveness.
• Collaborate with IT and technical teams to address any platform-related issues and ensure a seamless online shopping experience.
• Continuously evaluate and enhance the overall customer journey, from browsing to checkout, to increase conversion rates and customer retention.
• Lead and mentor a team of eCommerce professionals, providing guidance and support to achieve departmental goals.
• Develop and enforce operational policies and procedures to maintain a high standard of quality and compliance.
• Manage vendor relationships and negotiations to optimize partnerships and drive cost efficiencies.
• Stay current with industry trends and best practices to ensure our eCommerce operations remain competitive.
• Lead special projects and initiatives as needed to support business goals and strategic objectives.

• Increased online sales revenue by X% within the first year.
• Improved website conversion rate by X% through optimized user experience and site functionality.
• Reduced order processing time by X% via operational efficiencies.
• Enhanced customer satisfaction ratings to achieve a score of X or above.
• Implemented a new fulfillment strategy, resulting in X% cost savings.
• Drove a X% increase in customer retention through targeted marketing campaigns.
• Expanded online product assortment by X% to align with market trends and consumer demands.

• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• Demonstrated success in driving online sales growth and optimizing operational performance.
• Proven experience in eCommerce operations, with a minimum of X years in a managerial role.
• Strong understanding of eCommerce platforms, technologies, and industry trends.
• Excellent leadership and team management skills with a track record of building high-performing teams.
• Proficiency in data analysis and ability to derive actionable insights from metrics.
• Experience in budget management and financial analysis related to eCommerce operations.
• Knowledge of digital marketing strategies and tactics to drive online traffic and engagement.
• Strong communication and collaboration skills to work cross-functionally with internal teams and external partners.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.
• Strong organizational and time management skills to effectively prioritize tasks and meet deadlines.