eCommerce Operations Assistant

An eCommerce Operations Assistant supports the day-to-day operations of an eCommerce business, focusing on enhancing the customer experience and boosting sales. They ensure smooth inventory management, timely order processing, and efficient shipping to prevent stockouts or delays.

An eCommerce Operations Assistant is responsible for managing inventory levels efficiently to prevent stockouts and delays, ensuring a seamless shopping experience for customers. 

This role also oversees order processing, coordinates with warehouse teams, and collaborates with shipping carriers to negotiate rates, improve shipping methods, and resolve delivery issues.

eCommerce Operations Assistants streamline eCommerce operations by optimizing inventory management and order fulfillment processes. They maintain the integrity of the business's website and provide excellent customer service, contributing to the growth and success of the online retail business.

Take on a pivotal role in optimizing our online retail operations, delivering seamless customer experiences and driving increased sales!

In this dynamic position, you'll manage inventory levels meticulously, ensuring products are readily available and accurately represented on our eCommerce platform. Your oversight of order fulfillment and logistics will guarantee on-time delivery and a smooth shipping experience. Additionally, you'll maintain product catalog integrity by updating listings and collaborating on promotions with the marketing team to boost sales and engagement.

By collaborating with cross-functional teams in marketing, logistics, and customer support, you'll ensure a cohesive and efficient eCommerce operation, contributing significantly to our business growth and success!

• Monitor stock levels and ensure accurate inventory records.
• Coordinate with suppliers and warehouses for restocking.
• Conduct regular inventory audits to prevent discrepancies.
• Process customer orders promptly and accurately.
• Coordinate order fulfillment with warehouses and logistics partners.
• Update product listings with accurate descriptions, images, and prices.
• Handle returns, exchanges, and refunds in accordance with company policies.
• Ensure accuracy in order processing, inventory management, and product listings.
• Optimize listings for better visibility and search ranking.
• Manage product categorizations and tags.
• Communicate effectively with customers, suppliers, and team members.
• Manage multiple tasks and priorities efficiently.
• Proficiency in using inventory management and order processing software.
• Familiarity with eCommerce platforms (e.g., Amazon Seller Central, Shopify).
• Basic understanding of SEO for product listings.

• Accurate and timely processing of orders, resulting in high customer satisfaction.
• Minimized stockouts and overstock situations.
• Prompt resolution of customer inquiries and issues.

• Bachelor's degree in business, marketing, supply chain management, or a related field (preferred but not always required).
• Previous experience in eCommerce operations, retail, customer service, or logistics (1-2 years preferred).
• Experience with eCommerce platforms and tools, enhancing efficiency in managing online retail processes.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), facilitating data analysis and communication.
• Knowledge of eCommerce platforms and inventory management systems, ensuring accurate product listings and streamlined order fulfillment.
• Strong decision-making ability, crucial for navigating dynamic eCommerce environments and optimizing operational strategies.
• Effective problem-solving skills, vital for addressing challenges in inventory management, customer service, and logistics.
• Attention to detail, ensuring precision in inventory tracking, order processing, and maintaining a seamless customer experience.