Dispute Analyst

A Dispute Analyst manages and resolves disputes within or between the organization and its clients, customers, or suppliers. They specialize in handling disagreements or conflicts related to financial transactions, contractual agreements, billing discrepancies, or any other issues arising during business operations.

A Dispute Analyst investigates disputes to determine their root causes and validity. They review relevant documentation, such as contracts, invoices, and correspondence, to understand the nature of the dispute. 

Once they gather sufficient information, they collaborate with stakeholders, including legal teams, finance departments, and external parties, if necessary, to develop strategies for resolution.

Join our team as a Dispute Analyst and become a vital part of our organization's conflict resolution strategy!

As a Dispute Analyst, you'll manage and resolve disputes, utilizing your keen analytical skills and attention to detail to address complex issues effectively.

Your responsibilities will include conducting thorough investigations into disputes, analyzing relevant documents and information to understand the underlying causes, and collaborating with internal teams and external stakeholders to reach fair and amicable resolutions.

With your expertise, you'll identify dispute trends, recommend process enhancements, and contribute to developing strategies that promote positive relationships with our clients and partners.

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• Investigate and analyze customer disputes and discrepancies in financial transactions.
• Communicate effectively with customers to gather necessary information and documentation for dispute resolution.
• Work closely with internal teams to resolve disputes efficiently, including fraud prevention and customer service.
• Identify trends and patterns in disputes to prevent future occurrences.
• Collaborate with legal or compliance teams to ensure resolution aligns with regulatory requirements.
• Develop and implement strategies to minimize future disputes and improve overall customer experience.
• Act as a subject matter expert on dispute resolution processes and policies.
• Continuously improve dispute resolution methods and procedures.
• Handle escalated customer disputes with professionalism and empathy.
• Document all interactions and resolutions in a clear and organized manner.
• Provide regular updates to management on dispute status and potential risks.
• Conduct regular reviews of dispute-handling procedures to ensure compliance with industry regulations.
• Assist in training new team members on dispute resolution processes.
• Monitor dispute resolution metrics and performance indicators to drive continuous improvement.
• Stay updated on industry best practices and trends in dispute resolution.

• Achieved a decrease in average resolution time for customer disputes.
• Increased customer satisfaction rating related to dispute resolution.
• Successfully reduced dispute-related financial losses.
• Achieved a significant reduction in the number of unresolved disputes.
• Maintained a high dispute resolution accuracy rate.

• Bachelor's degree in Finance, Accounting, Business, or a related field.
• Proven experience in dispute resolution, preferably in a financial services environment.
• Understanding of finance industry regulations and compliance standards.
• Strong analytical and problem-solving skills.
• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal abilities.
• Ability to maintain professionalism and empathy in challenging customer interactions.
• Proficiency in relevant software and tools for dispute management.
• Ability to work under pressure and manage multiple priorities effectively.
• Detail-oriented with a high level of accuracy in work.