CRM Specialist

What are we looking for: 

We are searching for a passionate CRM Specialist to maximise the efficiency of Customer Relations, recommending innovative strategies to improve customer care. 

This position requires flexibility, organization, strong time management skills, attention to detail, and an innate commitment to meet crucial deadlines. The candidate who goes above and beyond will see enormous room for growth in this role.

If you are great at managing client expectations while meeting their needs while following best practices, company procedures and reporting processes, come work in a dynamic company culture where you’re empowered to be  your best self. 

This role is 100% work from home.

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In this role, you will:

• Build sales and marketing dashboards; build report templates
• Set up email templates for nurture campaigns 
• Create & send messages to start sales process (sales flow triggers)
• Manage master data, including creation, updates, and deletion.
• Prepare Daily/Weekly/Monthly/Quarterly reports for all Departments
• Act as the Organization’s business management tools Administrator.
• Provide quality assurance of imported data, working with quality assurance analysts if necessary.
• Process confidential data and information according to guidelines.
• Identify and manage reporting requirements for the whole organization.
• Help develop reports and analysis.
• Manage and design the reporting environment, including data sources, security, and metadata.
• Support initiatives for data integrity and normalization.
• Assess tests and implement new or upgraded software and assist with strategic decisions on new data systems.
• Generate reports from single or multiple systems.
• Troubleshoot the reporting database environment and reports.
• Train end-users on new reports and dashboards.
• Provide technical expertise in data storage structures, data mining, and data cleansing 

About You:

Core qualifications:

• At least 3 years of Work experience as a CRM Specialist or in a related field 
• Experience with Zoho Applications is a MUST.
• Ability to work with stakeholders to assess potential risks.
• Ability to analyze existing tools and databases and provide software solution recommendations.
• Familiarity with different business management software (Hubspot, Salesforce, Pipedrive) is a plus.
• Ability to translate business requirements into non-technical, lay terms.
• High-level experience in methodologies and processes for managing data 
• Attention to detail, documentation and solution-oriented with strong organizational skills.
• Strong Analytical and creative problem-solving skills.
• A passion for service, pride in the quality of their work, and the instinct to follow-through until a job is properly done well
• Good written and verbal communication skills.

{Company} is excited to work with you:

[Client’s business background, vision (spoken in general terms), culture and core values, or working arrangements.]

We are looking for a [job title] who will be working in a team of [number of company employees], but remotely. This role will play an integral part in future-proofing our revenue and growing as a creative, client-first company.

Why MultiplyMii:

MultiplyMii, a managed recruitment services company, is growing FAST and we are currently hiring an exceptional CRM Specialist.

MultiplyMii will be there with you every step of the way, providing you and the company mutual on-boarding to support your needs and the work you’ll do for them. MultiplyMii handles the unique needs of offshore hires to give you every opportunity for an optimal relationship.

• 100% Remote work
• SSS
• Philhealth
• Pag-ibig
• Healthcare (HMO)
• Birthday bonus upon probationary
• Regularization bonus
• 13th-month pay
• Paid Service Incentive Leave(SIL) upon probationary
• Regular holiday premium upon probationary
• Annual performance appraisal subject for review
• Access to our free Learning and Development programs