Client Operations Coordinator

A Client Operations Coordinator plays a crucial role in ensuring smooth operations and client satisfaction within a legal company. This role involves coordinating and managing various client-related tasks to uphold the highest standards of service delivery.

Client Operations Coordinators handle a range of client-related tasks, such as scheduling appointments, managing client communications, and ensuring that all client inquiries are addressed promptly. 

By maintaining organized client records and coordinating with different departments, they ensure that the firm's services are delivered efficiently and effectively.

Additionally, the Client Operations Coordinator also monitors client feedback and works on improving service processes to enhance client satisfaction. They act as a bridge between clients and the firm's legal team, ensuring that client needs are met and any issues are resolved swiftly

Ready to make a significant impact on client satisfaction and operational excellence? 

Join our legal team as a Client Operations Coordinator and play a pivotal role in ensuring smooth operations and exceptional service delivery.

As a Client Operations Coordinator at our firm, you'll handle a range of client-related tasks, from scheduling appointments and managing communications to coordinating with different departments to ensure efficient service delivery. Your efforts in maintaining organized client records and addressing inquiries promptly will be key to our success. 

If you're passionate about delivering top-tier service and have a knack for organization, we invite you to apply and help us uphold the highest standards of client satisfaction.

• Act as the primary point of contact for client inquiries, maintaining professional and timely communication at all times.
• Manage client onboarding processes efficiently, ensuring all necessary documentation is completed accurately.
• Coordinate and schedule client meetings, appointments, and consultations with precision.
• Assist in preparing reports, presentations, and legal documentation as required.
• Monitor and track client cases and update relevant stakeholders on progress.
• Collaborate with internal teams to address client needs and resolve any issues or concerns promptly.
• Handle billing and invoicing processes, ensuring accurate and timely payments.
• Maintain client records and information confidentially and securely.
• Proactively identify opportunities to enhance client satisfaction and operational efficiency.
• Assist in organizing client events, seminars, or workshops as needed.
• Conduct client satisfaction surveys and analyze feedback to drive continuous improvements.
• Stay updated on legal industry trends and regulations to better serve client needs.
• Provide administrative support to the legal team as required.
• Uphold the company's values and reputation in all client interactions.
• Adhere to all compliance and regulatory standards in client operations.

• Achieve a client satisfaction rate of at least 95% through feedback and survey analysis.
• Ensure client inquiries are responded to within 24 hours to maintain high levels of responsiveness.
• Maintain accurate billing records, resulting in a billing error rate below 2%.
• Increase client retention rate by 10% through personalized engagement strategies.
• Generate monthly client reports with key insights and recommendations for improved service delivery.

• Bachelor's degree in Business Administration, Legal Studies, or a related field.
• At least 3 years of experience in client operations, customer service, or a similar role within the legal industry.
• Proficiency in MS Office and client management software.
• Excellent verbal and written communication skills.
• Strong organizational abilities with exceptional attention to detail.
• Understanding of legal terminology and processes is preferred.
• Ability to multitask, prioritize, and work effectively under pressure.
• Strong interpersonal skills and a customer-centric approach.
• Professional demeanor with a high level of integrity and confidentiality.
• Flexibility to adapt to changing priorities and client needs.