Client Liaison

A Client Liaison for Construction is a dedicated professional who acts as the main point of contact between clients and the construction team. They ensure clear communication and understanding of project goals, timelines, and expectations. 

This role is especially effective when working remotely, as the liaison utilizes digital tools and platforms to facilitate meetings, updates, and documentation, keeping all parties aligned regardless of their physical locations.

Client Liaisons manage the flow of information and coordinate between clients and contractors throughout a construction project. Their responsibilities include setting up virtual meetings, providing progress reports, addressing client concerns, and ensuring all specifications are met. 

By leveraging remote communication technologies, they can promptly resolve issues, share project documents, and gather client feedback, making the construction process smoother and more efficient.

Have what it takes to bridge the gap between clients and construction teams with your exceptional communication skills? Join us as a Client Liaison!

In this position, you’ll serve as clients' primary point of contact, guiding them through the construction process while addressing their needs and concerns. Your ability to foster strong relationships will be essential as you coordinate with project managers, subcontractors, and clients to keep everyone aligned and informed.

You’ll navigate the complexities of project timelines, budgets, and specifications, ensuring all stakeholders are on the same page. Utilizing digital tools and platforms, you’ll facilitate remote meetings, share updates, and provide solutions to challenges that arise, all while maintaining a focus on client satisfaction.

• Manage client inquiries via phone, email, and in-person meetings
• Coordinate with internal teams to ensure client requests are addressed promptly
• Provide regular updates to clients on project status and timelines
• Resolve client complaints and issues effectively and efficiently
• Conduct customer satisfaction surveys and gather feedback for continuous improvement
• Collaborate with the sales team to identify upselling and cross-selling opportunities
• Develop and maintain a database of client information and interactions
• Prepare reports on client activity and engagement for management review
• Attend industry events and conferences to network and promote company services
• Assist in the preparation of proposals and contracts for new projects
• Monitor client retention rates and implement strategies to enhance loyalty
• Stay informed about industry trends and competition to provide valuable insights to clients
• Build rapport and trust with clients to strengthen long-term relationships
• Uphold the company's reputation for exceptional customer service
• Conduct regular follow-ups with clients to ensure their satisfaction

• Increased client satisfaction scores by X% within the first six months.
• Achieved X% increase in client retention rates through personalized retention strategies.
• Generated $X in upsell revenue within the first year.
• Reduced client escalations by X% through proactive communication.
• Decreased response time to client inquiries by X%.
• Secured at least X new client accounts through referrals and networking efforts.
• Received a minimum of X% positive feedback on customer satisfaction surveys.

• Bachelor's degree in Business Administration, Marketing, or related field
• Proven work experience as a Client Liaison or similar role in the construction industry
• Excellent communication and negotiation skills
• Strong interpersonal abilities and a customer-centric approach
• Proficiency in CRM software and Microsoft Office suite
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of construction processes and terminology
• Experience in developing client relationships and managing accounts
• Attention to detail and organizational skills
• Willingness to travel for client meetings and industry events