Carrier Relationship Manager

A Carrier Relationship Manager is a logistics professional responsible for managing the relationships between a company and its transportation carriers. 

These individuals act as the main point of contact between their organization and its carriers, aiming to build solid and long-lasting partnerships that facilitate efficient and effective logistics operations.

Carrier Relationship Managers handle contracts and negotiations with carriers, oversee rates, and ensure services meet the company's time, cost, and quality standards. 

They work to resolve any issues that may arise in the transportation process, such as delays or damages. They also monitor the performance of carriers, often through metrics like on-time delivery rates and responsiveness, to ensure they meet contractual obligations. 

Furthermore, they may work to identify new potential carrier partners, assess their capabilities, and negotiate agreements to enhance the company's logistics network. 

Their ultimate goal is to ensure smooth and reliable transportation of goods in a way that meets the organization's strategic objectives.

We are looking for a highly skilled and proactive professional to join us as a Carrier Relationship Manager!

As a critical team member, you will develop and manage strong relationships with our carrier partners. 

From identifying new carrier partnerships to negotiating contracts and resolving issues, your skills will contribute to the smooth functioning of our supply chain. 

If you can leverage your exceptional communication, negotiation, and analytical skills to enhance customer satisfaction, drive efficiency, and ensure compliance, this opportunity is for you!

• Foster and maintain strong relationships with carriers and external stakeholders.
• Analyze data and trends to identify opportunities for improving customer satisfaction and operational efficiency.
• Negotiate and manage contracts for transportation services, ensuring favorable terms and conditions.
• Lead and manage a team of professionals, providing guidance and support for their professional growth.
• Develop and implement strategies to optimize customer relationships and enhance service quality.
• Handle and resolve customer service inquiries and complaints promptly and satisfactorily.
• Monitor carrier performance and compliance with contractual obligations and regulatory requirements.
• Ensure compliance with relevant industry regulations and standards.
• Utilize technology and systems to streamline processes and maximize operational efficiency.
• Prepare and present reports, metrics, and recommendations to senior management.

• Enhanced customer service through strengthened carrier relationships and improved operational efficiency.
• Increased customer satisfaction and loyalty.
• Optimized carrier performance and compliance.
• Streamlined processes and improved efficiency through the use of technology.
• Compliance with regulatory requirements and industry standards.

• In-depth knowledge of the industry, including relevant trends and regulatory requirements.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to build and maintain strong relationships with internal and external stakeholders.
• Proficiency in data analysis to identify trends and make informed recommendations.
• Proven experience in team management and leadership.
• Understanding of customer service principles and customer relationship management.
• Ability to develop and implement strategies to improve customer satisfaction and operational efficiency.
• Self-motivated and able to work independently with minimal supervision.
• Familiarity with technology and systems used in logistics and transportation management.