Billing and Collections Specialist

A Billing and Collections Specialist is vital to a company's financial operations, especially in industries like healthcare, retail, and finance. Their primary responsibility is to manage billing processes and ensure the timely collection of payments from customers or clients.

A Billing and Collections Specialist handles various tasks related to billing and invoicing. They generate invoices accurately and promptly, ensuring they reflect the products or services provided and the agreed-upon pricing. They also track outstanding invoices and follow up with clients or customers to collect payments within the specified timeframe.

Billing and Collections Specialists maintain positive cash flow for the company by ensuring that invoices are processed accurately and payments are collected efficiently.

If you’re adept at managing billing systems and generating accurate and timely invoices that reflect our products or services and pricing agreements, we have a fantastic opportunity for you!

Join us as a Billing and Collections Specialist and be the primary point of contact for billing inquiries and payment collections. In this role, you'll professionally engage with clients or customers to resolve any issues or discrepancies, ensuring a positive experience and timely payments. 

Collaborating with our finance team, you'll analyze billing data, identify trends, and implement strategies to improve billing accuracy and streamline collections processes. Your insights and proactive approach will contribute to optimizing cash flow and financial stability for our organization.

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• Resolve billing discrepancies and disputes promptly
• Process billing statements and invoices accurately and efficiently
• Monitor and follow up on outstanding accounts receivable balances
• Develop and implement strategies to improve collection efficiency and reduce bad debt
• Coordinate with clients to negotiate payment plans and terms
• Communicate with internal teams to gather necessary billing information
• Prepare and analyze aging reports to identify delinquent accounts
• Assist in internal and external audits related to billing and collections
• Collaborate with the finance team to forecast cash flow and financial performance
• Provide excellent customer service to address billing inquiries and concerns
• Update and maintain billing records and customer profiles
• Utilize billing and accounting software to streamline processes
• Prepare regular reports on billing and collections metrics
• Stay updated on industry regulations and best practices in billing and collections
• Maintain confidentiality of financial data and client information

• Reduced average days sales outstanding (DSO) within the first quarter
• Increased collection rates through effective follow-up strategies
• Maintained a high billing accuracy rate
• Improved client satisfaction scores related to billing inquiries
• Achieved a monthly cash flow target
• Reduced bad debt write-offs by implementing proactive collection techniques
• Streamlined billing processes to enhance efficiency

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• Proven experience in billing, accounts receivable, or collections role
• Proficiency in accounting software and Microsoft Excel
• Strong analytical thinking ability to assess financial data and trends
• Knowledge of billing regulations and compliance standards
• Excellent time management skills and ability to prioritize tasks effectively
• Outstanding customer service skills with a focus on resolving issues promptly
• Detail-oriented mindset with high accuracy in data entry and calculations
• Ability to work independently and in a team environment
• Effective communication skills, both written and verbal