Account Manager (eCommerce)

An Account Manager in eCommerce is a professional responsible for managing relationships with key clients and overseeing the eCommerce business operations. 

They work at the intersection of business and technology, harnessing their understanding of both to drive sales, optimize operational efficiency, and enhance customer service. 

This role requires strong relationship-building skills, an analytical mindset, and a thorough knowledge of eCommerce practices and trends.

eCommerce Account Managers develop and implement strategies to enhance sales, efficiency, and customer service. Much of their job involves analyzing data to identify trends and opportunities that could lead to improved performance. They generate reports to provide insights, monitor competition, and collaborate with other departments for successful project execution. 

Join our team as an eCommerce Account Manager and take charge of nurturing and expanding our client relationships!

Leverage your skills in building and maintaining strong partnerships with clients, vendors, and internal stakeholders. You will also be instrumental in driving sales, optimizing operational efficiency, and delivering exceptional customer service.

If you have excellent interpersonal skills, an analytical mindset, and a thorough knowledge of eCommerce practices and trends, apply now!

• Develop and nurture relationships with clients, vendors, and internal stakeholders to foster long-term partnerships.
• Manage day-to-day operations of the eCommerce business, including order processing, inventory management, and fulfillment.
• Develop and implement strategies to increase sales, improve operational efficiency, and enhance customer service.
• Analyze data and market trends to identify growth opportunities and develop actionable insights.
• Prepare and present reports summarizing data and insights to stakeholders, providing improvement recommendations.
• Monitor and evaluate the competition to identify market trends and potential areas of differentiation.
• Collaborate with cross-functional teams, such as marketing and operations, to ensure successful project execution.
• Create and manage marketing campaigns to drive sales and increase brand visibility.
• Develop and manage budgets, ensuring resources are allocated effectively.
• Troubleshoot and resolve customer service issues in a timely and satisfactory manner.
• Ensure compliance with industry regulations and best practices.
• Support the implementation of new technologies and tools to enhance operational efficiency.

• Increase in overall sales.
• Reduced operational costs through efficiency improvements.
• Improved customer satisfaction scores.
• Successfully marketing campaigns that drive customer engagement and sales.
• Improved data accuracy and reporting capabilities.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in a similar role, preferably in the eCommerce industry.
• In-depth knowledge of eCommerce industry regulations and best practices.
• Proficiency in MS Office and related software applications.
• Strong problem-solving, analytical, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.