Account Manager (Construction)

An Account Manager for a construction company is a professional who acts as the primary point of contact between the company and its clients. They oversee the relationship, ensuring client needs are met while managing project expectations and deliverables. 

Working remotely, they leverage digital communication tools to maintain regular contact with clients, facilitating meetings, project updates, and feedback sessions without needing to be on-site.

Account Managers for this industry handle various tasks, including managing client accounts, coordinating project timelines, and ensuring effective communication between teams. They monitor project progress, address client concerns, and provide solutions to any issues. 

While working remotely, they utilize project management software and virtual collaboration platforms to track project milestones, communicate with team members, and keep clients informed, ensuring smooth project execution without being physically present.

Join us as an Account Manager, where you'll serve as the linchpin between our clients and project teams.

In this role, you'll build and nurture client relationships, actively listening to their needs and translating them into actionable plans. You'll coordinate project timelines, manage expectations, and provide strategic insights to enhance client satisfaction and project success.

As the key advocate for our clients, you'll expertly navigate the complexities of construction projects, leveraging your industry knowledge and problem-solving skills to address any challenges. Collaborating closely with project managers, engineers, and subcontractors, you'll ensure that every detail is executed flawlessly while utilizing digital tools to facilitate communication and keep all stakeholders informed, even from a distance.

• Develop and maintain relationships with key clients to ensure their satisfaction and retention.
• Act as the main point of contact for client inquiries, requests, and issue resolution.
• Identify new business opportunities within existing accounts and collaborate with the sales team to expand our client base.
• Prepare and present regular reports on account status, performance, and growth opportunities to the management team.
• Collaborate with cross-functional teams, including project managers, contractors, and vendors, to deliver exceptional client service.
• Manage contract negotiations and renewals to maximize revenue and profitability.
• Stay up-to-date on industry trends, market conditions, and competitor activities to inform account strategies.
• Address any client concerns or complaints promptly and professionally to maintain high client satisfaction levels.
• Coordinate with the finance team to ensure accurate and timely invoicing and payment processing.
• Monitor and track key account metrics and KPIs to assess performance and drive continuous improvement.
• Conduct regular business reviews with clients to assess their needs and align our services to meet their expectations.
• Proactively seek opportunities to upsell or cross-sell additional services to existing clients.
• Lead strategic account planning initiatives to identify long-term business opportunities and growth potential.
• Provide input and support for marketing and promotional activities targeted at critical accounts.
• Collaborate with internal stakeholders to ensure smooth project delivery and seamless client experiences.

• Achieved and maintained a client retention rate of at least X%.
• Increased annual revenue from key accounts by X%.
• Secured long-term contracts with at least X% of key clients.
• Met or exceeded quarterly sales targets set for key accounts.
• Improved customer satisfaction scores by X% within the first year.
• Reduced turnaround time for issue resolution by X%.
• Enhanced customer loyalty through personalized communication and tailored solutions.

• Bachelor's degree in Business Administration, Sales, or a related field.
• Proven work experience as an Account Manager or in a similar capacity within the construction industry.
• Strong understanding of construction project lifecycles and processes.
• Excellent communication and negotiation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of sales principles and customer service practices.
• Demonstrated track record of meeting and exceeding sales targets.
• Strong analytical and problem-solving abilities.
• Goal-oriented mindset with a focus on delivering results.