Account Coordinator (eCommerce)

An Account Coordinator in eCommerce is the primary liaison between a company and its clients. They ensure effective client account management within the digital marketplace. Their role often involves an in-depth understanding of the company's offerings and eCommerce platforms, managing product listings, and coordinating with various teams to ensure a seamless customer experience.

eCommerce Account Coordinators handle day-to-day account management, assisting the Account Manager with administrative tasks. These include updating and managing product listings, coordinating order processing, and resolving issues with their clients' accounts. 

They are responsible for tracking the account's performance metrics, identifying growth opportunities, and communicating with clients to ensure their needs are met. Additionally, they collaborate with marketing, sales, and customer service teams to strategize and implement campaigns that drive account success and client satisfaction.

Are you ready to dive into the dynamic world of eCommerce and play a pivotal role in delivering top-notch customer experiences? 

Join us as an Account Coordinator and become the driving force behind our eCommerce success! 

As an Account Coordinator, you'll be at the forefront of managing client relationships, ensuring seamless order processing, and providing expert support. Your knack for detail, excellent communication skills, and passion for eCommerce will shine as you help clients navigate the online marketplace. 

If you're eager to make a significant impact in the eCommerce industry, embrace challenges, and thrive in a collaborative environment, we're looking for you. Join us and be part of a team committed to eCommerce excellence!

• Serve as the point of contact for clients, establishing and nurturing long-term relationships.
• Regularly communicate with clients to gain a deep understanding of their needs, objectives, and concerns.
• Collaborate closely with internal teams, including sales, marketing, and development, to ensure the on-time and successful delivery of eCommerce solutions.
• Coordinate project timelines and deliverables to meet and exceed client expectations.
• Promptly and professionally address and resolve any client issues or concerns.
• Collaborate with internal teams to implement practical solutions to client problems.
• Ensure that the delivery of eCommerce solutions aligns precisely with each client's specific needs and objectives.
• Monitor project progress and make real-time adjustments to ensure the achievement of client goals.
• Proactively identify opportunities for upselling or expanding services to existing clients, contributing to the growth of the client portfolio.
• Partner with the sales team to develop and execute targeted marketing campaigns for existing clients.
• Maintain meticulous and up-to-date client account information.
• Prepare comprehensive reports on account performance and deliver clear and actionable insights to clients.
• Oversee the execution of advertising campaigns, ensuring they are impeccably aligned with client goals.
• Monitor, analyze, and report on the results of advertising campaigns.
• Play a pivotal role in addressing complex client requests or escalating issues as necessary, ensuring an exceptional level of client satisfaction.
• Proactively forecast and diligently track key account metrics, delivering regular updates and using data-driven insights to optimize client campaigns.
• Strategically plan, monitor, and enhance the company's presence on various social media platforms to increase client engagement and satisfaction.

• Increased customer satisfaction ratings.
• Achieved at least a 90% client retention rate.
• Growth in new client acquisitions.
• Improved advertising campaign results.
• Reduced client complaints related to account issues.
• Successfully aligned client goals with our provided services.
• Improved efficiency in project delivery and campaign execution.
• Accurate forecasting and tracking of key account metrics.
• Positive feedback from clients on managed campaigns.
• Met or exceeded revenue targets.

• Proven work experience as an Account Coordinator or similar role.
• Bachelor's degree in Business Administration, Marketing, or a relevant field.
• Demonstrated ability to communicate, present, and influence key stakeholders.
• Solid experience with CRM software and MS Office.
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, and presentation abilities.
• Keen attention to detail.
• Strong interpersonal and organizational skills.
• Proven ability to manage multiple account management projects while maintaining sharp attention to detail.
• Industry knowledge in eCommerce or digital realms.