The Best Outsourcing Companies in the Philippines – Ranked
Do you want to scale your team, but costs, paperwork, and recruiting haunt your mind? Let this article guide you through the top outsourcing companies in the Philippines.
But why the Philippines? According to Nexford University, the Philippines holds 10-15% of the global outsourcing market. Thanks to its strong talent pool, reliable infrastructure, and favorable economic policies. The country services the USA, Japan, New Zealand, Australia, and Europe.
So, without further ado, let's dive in. Explore your choices and pick the right offshore staffing partner for scale!
History Lane: The Growth of Business Process Outsourcing in the Philippines
Let's discover how the Philippines became such a powerhouse in the outsourcing industry.
It started in the early 2000s. The government implemented policies to attract foreign investment in business process outsourcing (BPO). The country's English-speaking labor force and affordable wages made it an attractive destination.
As the BPO industry began to take off, the Philippines became known as a leader in the field. The industry focused on providing essential call center services. And today, it expanded to include data entry, accounting, and human resources services. The country's strong work ethic and dedication support this rapid growth.
Over the years, the industry has continued to grow and evolve. Digital technologies have enabled new services such as digital marketing and eCommerce.
The outsourcing and remote industries in the Philippines have adapted to these changes, too. And with the government's support, the country has started offering specialized services. These include social media marketing, website development, engineering, and creative services.
This move breaks away from the usual customer service and call center culture. Soon, the Philippines broke free from the stigma of Filipino talent. Filipino remote workers continue to prove they can do so much more.
These efforts helped boost the industry's growth. These also cemented the country's status as a global outsourcing hub.
Top 5 Service Functions Outsourced in the Philippines
Here are the top five service functions outsourced in the Philippines.
Call Centers
Call centers remain one of the most popular outsourced services in the country. The Philippines is home to over 1,000 call centers, employing over 1 million people. The country's call center industry boasts high-performing agents. The agents are also fluent in English and have excellent communication skills.
Software Development
The Philippines has a large pool of talented programmers and developers. It's an ideal destination to outsource software developers who can deliver high-quality work. Compared to hiring in-house, this is more affordable. Global companies can find tech professionals in Metro Manila, the country's central city.
Data Entry
Data entry is another popular service function outsourced in the Philippines. Filipino data specialists have excellent attention to detail. You can also find Data Analysts and Engineers in the Philippines.
Digital Marketing
Many companies hire remote Filipino workers for digital marketing. Why? Simple. Because of their SEO, social media marketing, content creation, and video production skills.
Accounting and Financial Services
The Philippines has professionals proficient in financial services. It includes bookkeeping, financial analysis, and payroll and tax management.
Top Outsourcing Companies in the Philippines
The country expects to earn $35.9 billion in outsourcing revenues by 2023, according to IBPAP.
The list below shows the top business process outsourcing companies in the Philippines. It ranks companies by revenue and market share. These companies have proven track records of excellence. They also have established processes, talented employees, and solid reputations.
Accenture
Accenture is a multinational professional services company in the Philippines. It is a technology and outsourcing company specializing in digital transformation for businesses. Their offerings include consulting, technology services, and BPO.
Teleperformance
Teleperformance delivers customer support, technical services, and other related functions to clients worldwide. The company has created job opportunities for Filipinos and contributed to the economy.
Sutherland Global
Sutherland Global is a multinational company that provides top BPO services in various industries. The company has over 30,000 employees in the Philippines. They offer customer service, technical support, and back-office processing services.
Honorable Mentions: Offshore Outsourcing Companies That Connect Filipino Talent with Businesses Worldwide
MultiplyMii
MultiplyMii is a leading offshore staffing company. They help global businesses scale by hiring the top 5% of Filipino professionals. They offer success-based HR solutions: sourcing, hiring, and retaining your remote staff.
Remote Staff
Remote Staff is an established offshore staffing company based in the Philippines. They provide remote staffing solutions for various industries. Also, they connect businesses with skilled Filipino professionals.
Sourcefit
Sourcefit offers customized staffing and outsourcing solutions. They focus on recruiting and managing Filipino professionals to support their clients' needs.
These companies offer various outsourcing services. This includes call centers and data entry to financial services and digital marketing. You can count on them to provide quality work and exceptional communication. But remember to research before collaborating with a third-party service provider. Doing so ensures the most favorable results. We'll talk about it in more detail below.
What to Look for When Partnering With an Outsourcing Company?
Outsourcing can be a powerful tool for businesses of all sizes. But, choosing the right partner is essential to ensure success.
Now, where do you start? Here are factors to consider before collaborating with an offshore staffing company.
Experience and Reputation
Experience and reputation are important factors when partnering with an offshore staffing company. Look for a company with a proven track record of excellent work and satisfied customers. A company with a strong reputation is likelier to provide high-quality work.
Services
Let's say you're looking for software development services. In that case, ensure the company has experience in your industry and technology stack.
Culture
Cultural fit is also an important consideration. Assess whether the company's values and work style align with your own. This can help ensure a smooth working relationship and prevent potential conflicts.
Pricing
While outsourcing can help you cut costs, consider the value you're getting.
Partner with established offshore staffing companies that invest in first-class technology. Doing so allows you to source, hire, and keep top talent. These remote professionals have specialized skills and experience in managerial and strategist roles. Remote staffing companies support continuous and productive employee training. That way, their clients continue to produce high-quality work.
Communication
Choose a company that can communicate with you. Offshore staffing companies like MultiplyMii assign dedicated Account Managers to their clients. These Account Managers will be the main point of contact at every hiring process step. They will also be present throughout their partnership.
Considering these factors, you can find a partner to help your business thrive and grow.
Additionally, the country has a strong cultural affinity with Western countries. This can make working with outsourcing or BPO companies in the Philippines easier.
Another advantage of outsourcing to the Philippines is the country's robust education system. Many outsourcing companies in the country hire skilled professionals. They have advanced engineering, computer science, and business degrees. This can give your business access to top talent that may be difficult to find.
Conclusion
The Philippines is a top destination for outsourcing or offshore staffing. Hiring remote workers can provide your business with increased flexibility. Partnering with an offshore recruitment company allows you to scale your operations. This can help you stay agile and competitive in a changing business environment.
Do you want to get exceptional work and customer service? Partner with the Philippines' leading offshore staffing companies today. Be sure to choose a partner that's the right fit for your business and your goals.
