I. What is the client’s business?

Our client sells car care products on Amazon and other online marketplaces. The store provides top-quality solutions to help customers maintain and protect their vehicles.

II. Why did the client need a Supply Chain Manager?

As the go-to destination for car enthusiasts seeking premium care products, our client’s business was experiencing high growth. 
The complexity of managing an increasingly large inventory of diverse products prompted a clear need for a specialized role.

Our client needed help with:

• Sales Channel Coordination: As a company with significant sales through Amazon and other online shops, our client required a specialist to coordinate supply chain operations with these crucial sales channels seamlessly.

• Inventory Optimization: A skilled hand was required to monitor and manage inventory levels with a growing assortment of car care products and the need to avoid stockouts or overstocking.

• Supplier Relationship Management: With suppliers spread across Europe and Asia, our client needed someone with the expertise to manage these relationships, ensuring timely and cost-effective movement of products through the supply chain.

• Data-Driven Decision Making: In a competitive market, acting on accurate, timely data is key. Our client needed a professional who could accurately forecast demand and analyze historical data, market trends, and customer insights.

III. How much is the hired candidate’s salary?

Crystal, the hired Supply Chain Manager, earns a monthly salary of $1,500 inclusive of standard Philippine employment benefits.

IV. What are the hired employee’s responsibilities?

The Supply Chain Manager has proven instrumental in optimizing operations for our German client. She ensures that the intricate logistics of a growing business harmonize with sales targets set for our client's online business.

Here are some of her key responsibilities:

• Supply Chain Strategy Development: Crafting and executing strategies to ensure efficient, timely movement of products across the supply chain network.

• Inventory Management: Monitoring and adjusting inventory levels to maintain optimal stock availability, avoiding stockouts or excess inventory situations.

• Performance Assessment: Keeping a keen eye on key performance indicators (KPIs) to assess supply chain performance and identify areas for improvement.

• Demand Forecasting: Analyzing historical data, market trends, and customer insights to forecast demand accurately.

• Continuous Improvement Initiatives: Using data to identify and implement initiatives that enhance supply chain performance.

• Technological Advancements: Advising and implementing appropriate software/systems to automate repeatable business tasks.

• Sales and Marketing Collaboration: Working closely with Amazon & online shop managers to plan sales events, product launches, and marketing ads.

• Industry Trend Analysis: Staying updated with industry trends, best practices, and emerging technologies in supply chain management to maintain a competitive edge.

With the Supply Chain Specialist at the helm, our client now enjoys a streamlined supply chain – one that is robust, reliable, and set to scale seamlessly with ambitious growth plans.

V. What was the hired candidate’s work background?

Before joining the team, Crystal brought 9 years of comprehensive experience in supply chain management and operations. 
In her last role as a Supply Chain Manager in Channel Operations within the BPO Software industry, she has demonstrated exceptional skill and leadership.

Her notable experiences and achievements include:

• Expertise in working with major eCommerce platforms, including Amazon Vendor Central, Best Buy PIM Portal, Target Partners Online, and Walmart Retail Link for comprehensive SKU setups.

• Managed thousands of SKUs across diverse lines of business, from tech products to consumables.

• Saved the company significant resources by innovating and implementing system automation solutions, notably using MS Excel macros.

• Collaborated effectively with multiple teams, from Fulfillment and Logistics to Marketing and Operations, enhancing customer satisfaction and process improvements.

• Direct experience supporting major market-maker retailers across the US and Canada, including giants like Walmart, Target, Best Buy, Amazon, and Costco.

• Served as a mentor and Subject Matter Expert (SME), providing essential training to new hires and supporting leads in US retail order management operations.

With her rich and varied background, Crystal was well-positioned to excel in the eCommerce Supply Chain Specialist role. She was adequately equipped to navigate the complexities of a fast-paced and ever-evolving industry.