Systems Administrator (eCommerce)

A Systems Administrator (eCommerce) focuses on supporting the technical aspects of online retail operations. They assist in managing and optimizing the technological infrastructure essential for running eCommerce platforms efficiently. 

Working under the guidance of more senior managers, these admins ensure that the systems are scalable to accommodate growth and are secure to protect customer and company data.

The primary responsibilities of a Systems Administrator (eCommerce) include assisting in the integration, modification, and maintenance of various eCommerce technologies and systems. They play a key role in ensuring the smooth operation of online shopping experiences, often handling tasks like system updates, troubleshooting, and basic maintenance. 

They collaborate with different teams to ensure that digital tools are effectively aligned with business objectives and contribute to analyzing system performance. This role is essential in keeping the eCommerce platform responsive to market changes and customer demands, thereby supporting the overall digital strategy of the business.

Calling all tech-savvy professionals with a knack for maintaining and optimizing eCommerce systems! Ensure seamless digital operations by joining our team as a Systems Administrator (eCommerce).

In this pivotal role, you'll nurture our digital ecosystem, overseeing the systems and technologies underpinning our eCommerce operations. Your expertise in system administration, troubleshooting, and enhancement will shine as you maintain system health, address technical challenges, and collaborate with IT teams to optimize performance. 

This is your chance to play a crucial role in maintaining a secure and efficient digital environment that powers our eCommerce success!

• Manage the day-to-day operations of the eCommerce platform. This includes maintaining robust systems for inventory management, product information management, sales and marketing optimization software, and financial management tools.
• Assist in the integration, modification, and maintenance of technologies, tools, and solutions.
• Be proactive in identifying and addressing potential vulnerabilities and risks within the system.
• Implement and maintain security measures to protect customer data and company assets.
• Conduct regular audits to ensure data accuracy and integrity within the eCommerce systems.
• Ensure compliance with relevant data protection and privacy regulations.
• Provide technical support to internal stakeholders, assisting with system-related inquiries.
• Support the implementation of new software and system upgrades, ensuring eCommerce compatibility.
• Collaborate with cross-functional teams to integrate new features and optimize the user journey.
• Collaborate with third-party vendors and service providers to maintain and improve the system.
• Create and maintain system documentation and standard operating procedures.
• Stay informed about industry trends and best practices in eCommerce systems administration.
• Recommend and implement system improvements to enhance efficiency and scalability.

• Increase website uptime by X% over the next year.
• Decrease average page load time by Y seconds.
• Reduce checkout process abandonment rate by Z% through eCommerce system optimizations.
• Improve cybersecurity measures, resulting in zero data breaches over the next year.
• Enhance system scalability, ensuring seamless handling of a 20% increase in transaction volume.
• Streamline system workflows, reducing processing time by B%.
• Decrease system-related support tickets by D% through improved documentation and training.
• Ensure 99.9% data accuracy and integrity within the system.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of proven experience in eCommerce systems administration, preferably within a high-volume retail environment.
• Proficiency in eCommerce platforms such as Magento, Shopify, or WooCommerce.
• Strong technical knowledge of web technologies, including HTML, CSS, JavaScript, and responsive design.
• Experience with system integrations, APIs, and web services.
• Familiarity with database management and SQL.
• Understanding of cybersecurity best practices related to eCommerce platforms.
• Excellent troubleshooting and problem-solving skills, critical for issue resolution.
• Strong communication and collaboration abilities, particularly within a cross-functional eCommerce environment.
• Ability to work in a fast-paced, dynamic environment with a customer-centric mindset.