Marketplace Manager (eCommerce)

An eCommerce Marketplace Manager is a strategic role focusing on the management and growth of a company's product listings across various online marketplaces. 

This professional is responsible for crafting and executing a comprehensive marketplace strategy, encompassing a presence on platforms like Amazon, eBay, and other specialized online retail environments. 

The role requires a mix of analytical insight and creative thinking to set strategic goals and define the tactics necessary to achieve them.

eCommerce Marketplace Managers oversee the presence and performance of the company's products on multiple online marketplaces. They set strategic goals for marketplace dominance and implement tactics to reach those goals. They also coordinate the efforts of Marketplace Specialists to optimize listings, manage inventory, monitor pricing strategies, and analyze marketplace trends. 

Additionally, they ensure that product offerings are aligned with the marketplace dynamics and customer demand. They adjust strategies to meet sales targets and respond to competitive moves. 

They also work closely with cross-functional teams to ensure a cohesive approach to the brand’s online sales channels.

Lead the way in eCommerce marketplace excellence! 

If you are a strategic leader passionate about eCommerce and have a vision for conquering online marketplaces, we want YOU.

Join our team as an eCommerce Marketplace Manager and take the reins of our digital commerce landscape!

You'll be the captain of our eCommerce ship, charting a course for success across multiple online marketplaces. Your expertise in eCommerce platforms, marketplace trends, and data-driven strategies will shine as you optimize product listings, drive sales, and expand our marketplace footprint. 

If you're ready to embrace the challenges of eCommerce management and steer our brand to new horizons, this role offers the perfect opportunity to navigate the eCommerce frontier.

• Manage and optimize product listings on various online marketplaces.
• Develop and implement strategies to increase sales and profitability on all marketplaces.
• Liaise with internal departments (such as marketing and sales) to ensure product listings are attractive and competitive.
• Monitor and analyze marketplace metrics to identify trends and sales opportunities.
• Collaborate with marketing teams to develop promotional strategies tailored to the eCommerce marketplace.
• Coordinate with customer service teams to ensure excellent customer experiences specific to the eCommerce environment.
• Manage relationships with marketplace vendors and negotiate contracts and terms, focusing on eCommerce-specific vendor management.
• Stay up-to-date with industry trends and competitor activities within the eCommerce landscape.
• Ensure compliance with marketplace policies and regulations, especially in the eCommerce context.
• Forecast and track sales trends and profits within the eCommerce channels.
• Develop and manage marketplace budgets and goals, with a deep understanding of eCommerce budgeting.
• Provide regular reports on marketplace performance to senior management, highlighting eCommerce-specific metrics.
• Coordinate with inventory teams to ensure adequate product supply for eCommerce platforms.
• Identify new marketplace opportunities and platforms for expansion, especially within the eCommerce sector.
• Manage any escalations related to marketplace operations, focusing on effective eCommerce issue resolution.

• Increase in overall marketplace sales and average order value (AOV).
• Higher customer satisfaction rates and positive eCommerce customer reviews.
• Increased traffic to eCommerce marketplace listings and storefront.
• Increased conversions from eCommerce-specific marketplace channels.
• Reduction in operational issues or escalations on eCommerce marketplaces.
• Increase in the range of products listed on eCommerce marketplaces.
• Improved customer acquisition via eCommerce marketplace channels.
• High seller ratings on all eCommerce marketplaces.
• Successful launch of products on new eCommerce marketplace platforms.
• Higher ROI from eCommerce marketplace marketing/promotional investments.

• Bachelor's degree in Business, Marketing, or a related field.
• At least 3 years of experience in online marketplace management.
• Strong knowledge of the eCommerce industry and its best practices.
• Proven experience in increasing sales on online marketplaces.
• Proficiency with marketplace management tools and software relevant to eCommerce.
• Strong analytical and forecasting skills.
• Excellent verbal and written communication skills.
• Exceptional negotiation and relationship management skills, especially for eCommerce vendor management.
• Ability to work in a fast-paced, cross-functional team environment.
• Problem-solving aptitude and ability to handle escalations effectively.