Social Media and Community Manager

A Social Media Community Manager manages, cultivates, and engages with a brand's community across various social media platforms. 

They serve as the bridge between the brand and its audience, representing the company's voice online. 

Their role involves creating meaningful connections with the audience, nurturing relationships, promoting the brand's image, and leveraging opportunities to build and grow the community around the brand.

A Social Media Community Manager's responsibilities primarily revolve around content creation, community engagement, and reputation management. 

They create and publish relevant content that reflects the brand's voice and identity while sparking conversations and interaction among community members. They engage with the audience by responding to comments, questions, and messages, and they actively participate in discussions to foster a positive community environment. 

Social Media Community Managers also monitor and respond to feedback, handle complaints, and manage crises to maintain and improve the brand's reputation. 

Additionally, they track, analyze, and report on community metrics to understand community behavior and trends, inform strategy, and measure effectiveness. They also identify and build relationships with influencers, advocates, or key community members to further expand the brand's reach and influence.

Are you a social media enthusiast with a passion for building online communities? 

Join us as a Social Media Community Manager and be the voice of our brand across social platforms! 

Utilize your expertise in engaging with our audience, fostering conversations, and building meaningful relationships. From crafting engaging content to moderating discussions, your skills will cultivate a vibrant and loyal community around our brand. 

Be part of a dynamic team where your creativity and community-building skills significantly impact our social media presence.

• Develop and implement customer-focused social media campaigns to drive engagement and revenue.
• Analyze the performance of social media engagements using various analytics tools.
• Monitor conversations and online trends to anticipate customer needs and initiate appropriate interactions.
• Collaborate with different departments to develop creative social solutions for maximum customer satisfaction.
• Manage and oversee customer service inquiries, moderation, and content review on social networks.
• Monitor and respond to customer reviews and ratings.
• Ensure integration of campaigns with the brand's strategy and objectives.
• Ensure compliance with brand guidelines and processes.
• Research target markets and analyze customer feedback to gain meaningful insights.
• Collaborate with other managers to develop social media influencer campaigns.

• Increased customer interaction, engagement, and loyalty.
• Generation of tangible and measurable leads.
• Enhanced customer loyalty and trust.
• Improved customer satisfaction.

• At least 3+ years of relevant experience in social media marketing and content management.
• Experience in multimedia design, video editing, and digital production.
• Detail-oriented with excellent multitasking and project management skills.
• Proficiency in Photoshop and other relevant software.
• Working knowledge of SEO, SEM, web analytics, and the social media landscape.
• Demonstrated ability to manage customer relationships.
• Ability to translate customer feedback into actionable insights.