Last-Mile Delivery Coordinator

A Last-Mile Delivery Coordinator manages the final stage of the delivery process, the point at which a product reaches the end consumer, known as last-mile delivery. 

This stage is crucial in logistics and supply chain management as it often involves multiple smaller deliveries and can significantly impact customer satisfaction. 

Given the growth of eCommerce and increased customer expectations for fast and accurate delivery, the role of a Last-Mile Delivery Coordinator has become increasingly important.

Last-Mile Delivery Coordinators plan, organize, and oversee the last leg of product distribution. 

They manage delivery schedules, coordinate with drivers and delivery personnel, and track the progress of deliveries using logistics software. They also liaise with customers, ensuring they are informed about their delivery status and handling any complaints or issues during delivery. 

Additionally, Last-Mile Delivery Coordinators continually look for ways to optimize the delivery process, reducing costs, increasing speed, and improving overall service quality. 

They may implement technology solutions, evaluate delivery routes, and ensure compliance with safety and regulatory standards.

Are you a highly organized, customer-focused professional passionate about logistics and delivery operations? 

Join us as a Last-Mile Delivery Coordinator and be the driving force behind ensuring our products' successful and timely delivery to customers' doorsteps!

This is an excellent opportunity to showcase your expertise in last-mile logistics, route optimization, and customer service to coordinate and monitor delivery operations. 

From scheduling deliveries to managing driver routes and addressing customer inquiries, your skills will contribute to exceptional last-mile experiences and customer satisfaction!

• Coordinate with third-party courier services to schedule order pickup, shipment, tracking, and customer delivery.
• Address customer issues promptly and provide timely updates on order status to ensure customer satisfaction.
• Enhance the customer experience by providing real-time order visibility, tracking, and notifications.
• Establish and optimize delivery routes and schedules to ensure on-time deliveries.
• Analyze customer orders, assess order volume, and plan for peak delivery times.
• Monitor and manage the performance of courier services, identifying areas for improvement and implementing corrective action plans when necessary.
• Regularly evaluate delivery times, costs, and other metrics to maximize efficiency.
• Track and report performance data and key performance indicators (KPIs) to upper management.
• Monitor courier performance, analyze KPIs, and identify opportunities to improve delivery time and cost.
• Negotiate courier contracts to ensure the best pricing and services.
• Ensure compliance with local, state, and federal transportation laws and regulations.
• Perform any other related tasks as required.

• Achieve high customer satisfaction ratings through timely and accurate deliveries.
• Improve profitability through effective cost control of delivery operations.
• Maintain high on-time delivery performance.
• Minimize customer complaints rate.

• Bachelor's degree in Supply Chain, Logistics, or a related field.
• Minimum of 5 years of experience in last-mile delivery operations, preferably in a managerial role.
• Proven ability to multitask, prioritize, and manage conflicting priorities in a fast-paced environment.
• Expert knowledge of local, state, and federal transportation laws and regulations.
• Excellent problem-solving and analytical skills.
• Proficiency in using a variety of order management and tracking software.
• Strong data entry, data analysis, and report-generating skills.
• Ability to work independently and collaboratively as part of a team.