eCommerce Sales Manager

An eCommerce Manager specializes in online sales strategies and the day-to-day operations of a business's online store. 

They are typically involved in planning, coordinating, and executing e-commerce activities to drive online sales and enhance the customer shopping experience. 

This role often requires a combination of technical and marketing skills to manage an organization's web transactions effectively. 

Familiarity with e-commerce platforms, digital marketing, data analysis, and understanding of the online retail market is key to the successful execution of their role.

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E-commerce Managers oversee the development and implementation of a company's online sales strategy. This includes managing and updating the e-commerce platform, monitoring market trends, and analyzing customer behavior to drive online sales. 

They also oversee marketing campaigns, ensure optimal website performance, and continually strive to improve the customer experience.

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Join us as an eCommerce Manager and take the helm of our online retail strategy!

Drive sales growth, optimize customer experiences, and lead our team to success in the dynamic world of eCommerce.

You will be crucial in developing and implementing effective strategies, managing the eCommerce platform, and driving online sales growth. You must possess strong interpersonal and communication skills, strategic thinking abilities, problem-solving proficiency, and a deep understanding of digital marketing and analytics. 

Familiarity with current industry trends and best practices is essential for success in this role.

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• Develop and implement comprehensive e-commerce strategies and plans aligned with business objectives to drive online sales growth.
• Manage, maintain, and update the e-commerce platform, ensuring a seamless and user-friendly online shopping experience for customers.
• Monitor and analyze market trends, customer behavior, and competitor activities to identify opportunities for improvement and drive business growth.
• Utilize industry best practices, emerging technologies, and digital marketing techniques to optimize the e-commerce website's performance.
• Create and manage marketing campaigns, including email marketing, social media advertising, SEO/SEM, and affiliate marketing, to drive traffic and increase conversions.
• Analyze data, including web analytics and customer insights, to identify areas for improvement and implement strategies to enhance the customer experience and increase sales.
• Manage customer service inquiries promptly and effectively, ensuring high customer satisfaction and resolving issues promptly.
• Develop strong relationships with key partners and stakeholders, including suppliers, vendors, and service providers.
• Monitor and respond to customer feedback, reviews, and ratings to maintain a positive brand image and improve customer satisfaction.
• Prepare regular reports on the performance of the e-commerce platform, including key metrics, sales trends, customer behavior, and campaign effectiveness.

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• Increased website traffic and conversion rate, resulting in improved online sales performance.
• Enhanced customer experience and satisfaction, leading to increased customer retention and loyalty.
• Achieved revenue growth and improved profitability through effective e-commerce strategies and optimization.
• Timely and effective management of customer service inquiries, ensuring high customer satisfaction and repeat business.

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• Bachelor's degree in Marketing, Business Management, or a related field.
• Minimum of 3-5 years of experience in e-commerce management, preferably in a retail or consumer goods industry.
• Comprehensive knowledge of digital marketing strategies and tactics, including SEO, SEM, social media advertising, email marketing, and affiliate marketing.
• Proficiency in using e-commerce platforms and CMS systems.
• Strong analytical skills and experience with web analytics tools to track and analyze performance metrics.
• Excellent communication, problem-solving, and project management skills.
• Ability to work both independently and collaboratively in a cross-functional team environment.
• Proficiency in MS Office and other relevant software applications

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