How MultiplyMii Elevated Local Health Marketing’s Productivity with Offshore Remote Talent

1. What does the client do?

Local Health Marketing is an AU-based agency that specializes in providing digital marketing services for healthcare and medical professionals.

2. What was the client’s most pressing issue?

The client initially hired a VA from an online job platform, but they found it difficult to give the employee autonomy and responsibility. This created a bottleneck in the business's growth, as the client felt overwhelmed with the workload and was unable to delegate essential tasks effectively.

3. Who was hired, and what was their role?

The client hired Agatha* as a Project Manager, and eventually brought on board Justin* as a web designer and developer. They now work for the client full-time.

*Name of the candidate is altered for privacy purposes.

4. How did the hired employee contribute to the client’s business?

Agatha*, referred to as the "Queen Bee," is responsible for organizing and coordinating various tasks. She collaborates closely with Michael and Justin to ensure smooth project execution. She also works directly with clients through constant communication.

Justin, on the other hand, builds and maintains websites for the agency. Both team members participate in weekly L10 meetings with Michael, where they discuss ongoing projects and set objectives for the week ahead.

5. How do our services help the client?

Our services have provided Local Health Marketing with an extensive range of support to streamline their operations, enhance communication, and promote a thriving company culture.

Recruitment and Onboarding Support

We guided the client through the entire recruitment process, providing them with interview questions, coaching, and valuable feedback. Our team also helped them identify candidates that best fit their company culture.

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Scorecard and Performance Reviews

We facilitate monthly or quarterly reviews, providing the client with a structured approach to evaluate their team's performance and communication, leading to more actionable feedback.

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Level 10 Meetings and Huddles

We introduced L10 meetings, creating a space for the team to step away from their daily tasks, celebrate wins, express appreciation, and discuss potential improvements for the business. These meetings have significantly boosted team morale and fostered a culture of innovation and collaboration.

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Full HR Support

As a business owner, Michael no longer needs to worry about managing employee concerns or time-off requests. Our team takes care of these aspects, allowing him to focus on other critical business tasks.

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6. What does the company look like now?

Local Health Marketing has experienced remarkable growth and transformation since partnering with us. Here's how the company has evolved:

Recruitment and Onboarding Support

We guided the client through the entire recruitment process, providing them with interview questions, coaching, and valuable feedback. Our team also helped them identify candidates that best fit their company culture.

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55% Higher Efficiency

Michael has been able to achieve more by hiring skilled Filipino employees who can efficiently handle tasks and responsibilities. He now focuses on proper training, nurturing, and coaching while ensuring processes are well-documented and systemized.

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Improved Company Culture

With MultiplyMii’s support, the client was able to implement remote tools for better communication, enabling team members to engage in fun activities and build close friendships virtually. The remote setup has also added another layer to their culture that doesn't require additional management from Michael.

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